Returns+Exchanges

We have a 15-day return policy, which means you have 15-days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused/unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ah@4rri.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ah@4rri.com.


Damages+Issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may evaluate the issue and make it right. Keep in mind that handmade products and those made from natural sources may have slight variations in color, texture or design patterns. These are not considered defects; they are beautifully unique characteristics.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.